Sphynx Cat Jumper – Winter's Embrace | Red Plaid

Shipping logistics providers: DHL, UPS, THT, FedEX, Wanb and EMS, YunExpress, Yanwen, sfydexpress, sdh-express.

We try our best to process all orders within 1–3 business days of receipt, but processing may take longer during peak periods (holiday seasons, major sales, etc.) and due to recent changes in U.S. tariff policies. Please note that customized items require an additional 3–5 business days for production.

You'll receive a notification email with a tracking number once your order has shipped out.

(Custom-Made Items Are Non-Returnable & Non-Refundable)

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also cover the return shipping costs if the return is the result of our error (incorrect item, defective product, etc.).

You can expect to receive your refund within four weeks of giving your package to the return carrier. This timeframe includes:

• 5–10 business days for transit back to us
• 3–5 business days for return processing
• 5–10 business days for your bank to finalize the refund

To initiate a return, simply log in to your account, locate the order under “Complete Orders”, and click “Return Item(s)”. We will notify you via email once your refund has been processed.

⭐ Important Notice for Custom Orders (Highlight)

Personalized or custom-made items (including engraved, name-tag, or made-to-measure products) are NOT eligible for return or exchange.
This is because these items are uniquely crafted according to your specifications and cannot be resold.