Return Policy

If you would like to return your order, please contact us within 30 calendar days after delivery. We accept returns for both quality-related and non-defective items (excluding custom-made items).

To return a purchase, please email us at support@explormeow.com.

RERURNS & EXCHANGES

Our policy lasts 30 days. If 30 days have gone since you received the purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused, in the same condition in which you received it, and in its original packaging. Items that are damaged, missing parts, or returned more than 30 days after receipt are not eligible.

Notes:

  • Please do not return any orders without contacting us first.
  • Please do not send your purchase back to the manufacturer.
  • A receipt or proof of purchase is required.

REFUNDS

Once your return is received and inspected, we will email you to notify you of approval or rejection.

If approved, your refund will be issued to your original method of payment.

Refund Timelines:

  • Credit/Debit Card: Sent to your card-issuing bank within 7 business days
  • PayPal: Processed within 3 business days

Late or Missing Refunds:

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at support@explormeow.com.

SHIPPING

To return your product, you should contact support@explormeow.com. Our staff will get in touch with you, and you can return the product after confirmation. If you return the product without confirmation, our warehouse cannot identify the sender, which will cause your refund unavailable.

No-restocking to be charged to the consumers for the return of the product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 50 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Notes:

You have to pay your own shipping fee for the returned product if it's not the problem of the quality.

RETURN ADDRESS

Please contact support@explormeow.com to get the return address. (Please do not return your products before getting confirmation via email from support@explormeow.com)

IMPORTANT NOTES

  • The return or exchange is only applicable to devices purchased on ExplorMeow.com. If you purchased your device from a third-party seller, please reach out to the seller.

  • Once your package is received and checked to verify that warranties are still valid, we will issue a full refund or a replacement for all eligible product(s).

  • Please note that all accessories must be new and unopened to be eligible for refunds. To qualify for a replacement or refund, devices must be in "as new" condition and, if possible, with the original sealed packaging intact. If the accessory is returned for no reason, then we will deduct the return shipping fee from the returned amount.

  • For all returns, please pay the shipment fee.

  • If your device is faulty/DOA, we will reimburse the shipping fee after inspection and confirmation that your device is within warranty.

  • For any after-sales issues, please contact us through support@explormeow.com and we will offer you a solution based on your case.

  • Once you email us about the return & refund issue, we will response you within 24h on business day. Please check your spam/junk inbox if you haven't received a reply within 24h.