Faqs

Absolutely! Every item is rigorously inspected (and occasionally napped on) by our team of feline quality control experts.

We’re on a mission to reduce our pawprint! Our packaging is recyclable, and we prioritize sustainable materials.

Yes. Please contact our customer service team for more detail.

Express shipping: Within 3-10 business days.
Standard shipping:
✓ USA – Within 8-15 business days after shipment.
✓ Europe – Covering major EU countries (UK, Germany, France & more), Within 9-12 business days after shipment.
All above times do not include remote areas.

Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.

There is a very limited time in which you can modify/cancel the order after payment. If your order hasn't shipped yet, please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.

You can click "Track My Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

100% COMPENSATION FOR PACKAGE LOST !

We currently ship to the U.S. and major EU countries (UK, Germany, France & more).

We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact support@explormeow.com if you want to return the order.

Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.